From the outset, each enquiry is treated as a bespoke project and this enables us to fulfil our client’s requirements to the highest possible standard and guarantee customer satisfaction. We will set out from an early stage the timescale in which each project will be completed, the data that we will require from the client before work can begin and of course provide a formal quotation for the costs involved.
To produce the most accurate models, we work ideally from General Arrangement plans as well as photographs and other relevant data from our clients. Once the structure itself is completed, we require as much information as can be supplied to finish the model accurately, from colours and markings to specific features to be displayed or highlighted. We are also able to research and purchase plans on behalf of our clients if necessary.
All of our models are handcrafted from brass and in the case of commercial ship models a toughened acryl synthetic FRP resin is used for the hulls. Most of the detailing is done in brass as the material is durable, very strong and provides the highest quality finish, even in the most intricate or complex of details. For our finishes, we use top quality paints and glosses and we mount the models onto an oak baseboard with brass supporters. The models are also supplied with individual protective glass covers.
We understand and appreciate that anyone making an investment in precision scale model will want to be kept up to date with its progress as soon as construction begins. We receive regular updates from our project coordinators and as each project evolves there are often additional details that may be required or certain aspects of the project that need clarification in order to fulfil the brief to the best possible standards. Therefore we work closely with our clients throughout the process and provide progress reports and photographs on a regular basis.
Once a project is completed we will arrange, if required, delivery directly to our client by express courier. We take full responsibility for the safe delivery of each model and ensure that it is fully insured.